FAQ

Individual verification

How do I change my verified name?
Published on Mar 18, 2026Updated on Apr 6, 20263
How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on Dec 26, 20251,648
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202535
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Nov 17, 2025169
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Apr 6, 202655
How do I verify my identity with SPID?
Published on May 2, 2025Updated on Dec 1, 20253
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025144
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Apr 3, 2026744
What should I do if facial recognition fails?
Published on Oct 11, 2024Updated on Apr 6, 2026434
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Jan 2, 202641
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Mar 23, 20261,315
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Jan 28, 202613,391
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Mar 25, 20266,456
How do I verify an individual account?
Published on Sep 25, 2023Updated on Apr 6, 202631,013
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Feb 23, 20264

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