FAQ

Deposit and withdrawal

Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Sep 8, 2025176
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Sep 8, 2025187
How do I make a withdrawal? (app)
Published on Aug 22, 2023Updated on Nov 17, 20255,178
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Nov 12, 202513,325
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Nov 17, 202519,481
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Nov 12, 20255,431
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on Sep 26, 2023Updated on Nov 17, 20251,668
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Oct 15, 202548
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Nov 13, 20253,637
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025195
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Sep 3, 2025101
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Nov 12, 2025392
How do I check the status of my returned withdrawal?
Published on Oct 30, 2023Updated on Nov 17, 2025266
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on Nov 21, 2025491
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Nov 21, 20251,803

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