FAQ

Account management and security

What is sub-account?
Published on Aug 22, 2023Updated on Dec 26, 20251,770
How do I close my account? (web)
Published on Aug 22, 2023Updated on Nov 3, 2025442
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Oct 9, 202513,356
How do I change my email?
Published on Sep 6, 2023Updated on Nov 17, 20253,912
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Nov 17, 20251,660
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Dec 15, 2025374
Passkey FAQ
Published on Mar 19, 2025Updated on Dec 23, 2025105
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Nov 25, 2025453
How do I navigate to and customize notification settings?
Published on Oct 8, 2025Updated on Nov 6, 20259
How do I join a video call with customer support?
Published on Aug 26, 2025Updated on Oct 27, 202535
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Dec 3, 2025164
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Oct 15, 202513
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 3, 2025
How do I add my emergency contact?
Published on Jul 24, 2025Updated on Oct 15, 2025198
How do I create passkeys? (web)
Published on Jan 19, 2025Updated on Nov 17, 20252

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